Our Values
SASG's Culture of Service
- ACCOUNTABILITY
- Request and listen to feedback as often as possible.
- Take responsibility and learn from mistakes; critically evaluate successes.
- ADAPTIVE
- Adopt a flexible framework for project management.
- Don’t be afraid when something doesn’t go according to plan.
- CHARACTER
- Be thoughtful of our actions and the impact they have on our partners.
- Practice active listening to allow for a greater understanding of our partners and teammates.
- COLLABORATION AND TEAMWORK
- Share ideas and solutions with our team and others.
- Leverage strengths across teams to accomplish goals.
- COMMITMENT TO EXCELLENCE
- Understand our partners’ needs and strive to surpass their expectations.
- Remember to close the loop (follow-up).
- CREATIVE AND STRATEGIC PLANNING
- Look at the big picture, not just pieces of it.
- Think outside of the box; don’t automatically resort to a past or the easiest solution.
- EFFECTIVE COMMUNICATION
- Define our and our partners’ goals, expectations, and dates.
- Communicate in a clear, concise, and prompt manner.
- INCLUSIVITY AND COMMUNITY
- Embrace many perspectives; the best solution may come from an unexpected source.
- Host community building events (e.g., partner check-ins and annual open house).
- KNOWLEDGE SHARING
- Lead and participate in learning opportunities.
- Document processes and procedures.
- MUTUAL UNDERSTANDING
- Clearly document roles and responsibilities.
- Identify your team’s strengths and skills.
- RECOGNITION
- Put ourselves on the line for our partners and ask for the same in return.
- Be aware of the worth your teammates are creating and acknowledge them when they do good work.
- RESPECT
- Commit to treating our customers in the way that we would want to be treated.
- Recognize each team member’s work as being equally important.
- RESPONSIVE
- Be open to change.
- Encourage open and timely communication between partners and team members.